Our commitment to compliance, which demonstrates to all interested parties that we take safety and social impact very seriously, is backed up by voluntarily undertaking internal and external audits across the year.

In 2025, 10 audits were completed with just one major finding, which was documentation-based and has been resolved, and no minors. Nonconformance management has improved over the last 12 months with a significant reduction of open nonconformances, which have been closed out with corrective actions, and no repeated nonconformances this year.

Complaints management has also been enhanced with a negligible number of open complaints at the time of our review, showing that all complaints have been managed well.

We introduced the Health and Safety Committee this year, which includes leaders across the business portfolio, to conduct quarterly meetings where we discuss Near Misses and bring continued focus on the safety culture in the business.

In compliance, we also improved the organisation of the head office hard drives, optimised the startup process for new sites, and rolled out head office DSE assessments and GDPR training.

The 4 Site Hub was also identified as a Good Practice by auditors. Since its introduction in November 2024, it has been used for digital training courses and toolbox talks, surveys, group and mass communication, and appraisals. We have seen some good engagement and strong completion rates, with 58 people completing 100% of their assigned training, 30 completing between 90% and 99%, and 10 completing between 80% and 89%.

Next year, we will be looking at improvements through expansion of team knowledge of GDPR, monthly toolbox talks, increased near miss reporting, and improvements to the H&S committee and fire safety processes.

We also want to improve our mental health resources, environmental focus, and will be looking to obtain the Cyber Essentials accreditation.